FAQ'S
We hope these frequently asked questions and answers
help you! If you don't find the answer you're looking for, please contact us!
Do I purchase the materials or do you?
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Materials are either provided
by you, or you may opt to have us purchase them for you. We do not mark up the
cost of materials, and strive to find the best deal for the dollar without
compromising quality. Keep in mind, you will pay for time (hourly rate)
we spend acquiring your materials.
Materials won't fit in my car. Can I put on 'will call' and have
you pick them up for me?
-
No
problem. Simply pick out your materials, pay for the merchandise,
and either provide us with the receipt for pickup, or advise the store
to allow pickup by Facilities Maintenance / Trade Winds Appliance
Handyman. We will deliver the materials to you, and
do the installation work to complete your project.
You will pay for time (hourly rate) we spend picking up the
materials.
Do you work by the hour, or by the project?
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Small repair work, requiring 1-3 hours is usually
done 'by the hour'.
-
Larger projects, with many steps (i.e. dry time
for primer, drywall, etc) are more cost effective if bid as a 'project'.
Our 'labor' bid will not change unless requirements change during the project.
The 'material' estimate may be higher/lower, depending upon the actual cost.
We do not mark up cost of materials.
Do you do commercial work - i.e. Retail Stores
?
If I provide a list, and show you what I need - do
I have to be home while you do the work?
I live in another state, but own property in Maui - can you work with my tenant to resolve some repair issues?
-
Quite a few of our rental property owners live in
another state. Upon request, we arrange with tenant (if applicable) to
do approved repairs/upgrades. We invoice the owner, who pays us with a check by
mail or credit card via link - see Payment
page.
Can you do some repairs to my condo, and bill the
HOA for the work?
-
In order to do so, we need Home Owners Association (HOA) approval. Upon
receipt of an approved work order from the association, we will arrange w/condo
owner to do the work and submit our invoice to the HOA for payment.
Why do so many other handymen NOT show up or fail
to return my calls?
-
Handyman services sometimes consists of an
unemployed guy with a truck and some tools, trying to get by. Many aren't
running an actual business, likely require cash payment only, and do not take
the job seriously. We hear stories all of the time about 'no shows' and 'lack
of responsiveness' from these types of handymen.
I have an emergency - can you help me NOW!
Are you a licensed contractor?
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Facilities Maintenance / Fix808.Com / Trade Winds Appliance Parts & Service LLC is not a licensed contractor. We
work legally, with a business license, and $1,000,000 insurance liability in
place.
Are you insured?
-
We carry business liability insurance, insuring us
for up to $1,000,000. Please request a copy by calling us.
Do you work on weekends (Saturday and/or
Sundays) or holidays?
Do you invoice for services rendered?
Do you takes checks or only cash? How about credit
cards?
Do you service my town?
-
We cover the following
areas: Waihee, Kahului, Wailuku, Wailuku Height, Maalaea, Kihei,
Wailea, Makena, Puunene, Pukalani, Makawao, Olinda, Haiku and
Kula.
How soon can I get an appointment?
-
We work by a schedule, which varies from week to
week. Sometimes, same day service is possible. Typically, we can schedule
appointment for the same week.
Can I request the same contractor?
- If you don't mind working around our schedule; YES in most cases we can send the same contractor. We may refer another proven contractor that we've used in the past if the contractor you requested is not available for you.
How can we leave a comment on a contractor we hired?- Your
comments and suggestions are important to us and helps us keep quality,
reliable contractors on hand. Please let us know how your experience
was regarding any contractors that you have hired by one of our
referrals.
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